If There’s No Problem, Why are You Saying So?

I’m in a restaurant and ask the wait-person for something. When it’s delivered, I say – thank you. The wait-person’s response – No Problem.

I’m in the coffee shop for my morning cup. When it arrives – same routine. Thank You. No Problem.

I’m in the electronics store. A sales associate helps me with some information – thank you – no problem.

What’s up this no-problem response?

What ever happened to – My Pleasure?

When I ask a waiter, a sales associate or a business owner for assistance, I don’t expect it to be a problem for them to provide the service which they are being paid to provide.

No problem is one of those habitual, unconscious responses that on the surface seems positive, but really carries a subtle negative association in the mind.

No problem??? Is it a problem serving me? Is it a problem getting me the information I need to purchase a new laptop?

On the other hand, when I ask for the Dijon mustard and the wait-person provides it with a – my pleasure – I feel like my experience is a personal concern of this person.  I feel welcomed, seen and considered.

No problem – can leave me wondering.

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